Refund and Replacement Policy
Due to the perishable nature of our products, Hit the Spot Treats does not accept returns. All sales are final once an order has been processed.
Your satisfaction matters to us, and we want every gift to arrive in a way that reflects the care and quality behind our brand. If there is an issue with your order, please contact us within 5 days of delivery so we can review the situation.
Order Issues, Damages, or Missing Items
If your order arrives damaged, missing items, or in poor condition, please email us at info@hitthespottreats.com within 5 days of delivery.
Please include:
- Your order number
- The name on the order
- A description of the issue
- Photos of the product and packaging
- The delivery date
Once we review the information provided, we will determine the best next step. Depending on the situation, we may offer a replacement, store credit, partial refund, or refund. Hit the Spot Treats reserves the right to limit refunds and replacements.
Shipping and Delivery
Hit the Spot Treats will do our best to accommodate requested delivery timeframes, but delivery dates are not guaranteed.
We are not responsible for delays caused by shipping carriers, weather, incorrect addresses, unavailable recipients, or other circumstances outside of our control.
Incorrect Addresses
Please review all shipping information carefully before submitting your order. Hit the Spot Treats is not responsible for orders delayed, lost, or undeliverable due to incorrect or incomplete addresses provided by the customer.
If an address error is discovered after the order has been placed, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made once an order has been processed or shipped.
Bulk and Corporate Orders
For bulk or corporate gift orders, please carefully review all recipient names, shipping addresses, gift messages, and order details before submitting your final information.
Hit the Spot Treats is not responsible for delivery delays, returned packages, or incorrect deliveries caused by inaccurate or incomplete recipient information.
Sale Items
Sale items, promotional items, and discounted orders are final sale unless the order arrives damaged, incorrect, or missing items.
Contact Us
For questions about your order, please contact us at info@hitthespottreats.com with your order number and a description of the issue.
Gift With Confidence
Our Gratitude Boxes are carefully prepared, packaged, and shipped with your recipient experience in mind.
When you are ready to thank a client, celebrate a referral, or follow up after a completed job, we make it simple to send a polished gift that keeps your business remembered.